Why a Weak Vendor Identification Process at Onboarding Makes You Vulnerable to Fraud
How to know your vendors are who they say they are
by Ashley Poynter
Content Manager
PaymentWorksWhy a Weak Vendor Identification Process at Onboarding Makes You Vulnerable to Fraud
A business is its own living, breathing thing that has its own identity attributes. Specifically, there are legal attributes: Are you an LLC? Inc? There are compliance attributes: Are you HIPAA-compliant? PCI DSS-compliant? To put it simply, businesses can be defined by quite a few different sets of criteria.
And when two businesses want to do business together, an exchange of business credentials happens. In a B2B scenario, organizations need to know if their vendors are who they say they are — and if they can trust the information the vendor has provided. Hear our CEO, Thayer Stewart, wax poetic about the future of business identity and how it is certain to evolve over time:
This article delves into the present state of business identity. Additionally, we’ll get into all the things vendor managers need to do to ensure that the vendors they are onboarding are truly who they say they are – and we’ll look at how a weak vendor identification process can set you up for the worst possible outcome.
Table of Contents
The Basics of Vendor Identification
The Fraud Frenzy: How a Weak Vendor Identification Process Opens the Door
— Easy target for impersonation
— Increased risk of compliance violations
The Hallmarks of a Weak Vendor Identification Process
Building a Strong Vendor Identification Process
— Automate, automate, automate
Case Study: The Consequences of Weak Vendor Identification
The Payoff of a Strong Vendor Identification Process
Time to Strengthen Your Defenses
Get Ready for Vendor Management Appreciation Day 2024
Want Help Aligning Teams On Your Vendor Identification Process?
Interested in Regular Tips On Your Vendor Identification Process?
Want Personalized Guidance On Your Vendor Identification Process?
The Basics of Vendor Identification
Vendor identification is exactly what it sounds like: knowing who your vendors are without a shadow of a doubt. This isn’t just about having a name and a phone number scribbled on a sticky note. Rather, we’re talking about a comprehensive, verified profile that includes everything from legal names and tax identification numbers to banking details and compliance certifications.
Why Does It Matter?
Picture this: you’re at a party, and a stranger approaches you, claiming to be your best friend’s (let’s call him Sam) good friend. He says Sam told him to grab $150 from you so he could pick up some drinks for the party. Do you hand them your wallet just because they say they’re your friend’s plus-one? No, you don’t. Yet, many companies do the business equivalent of this every day by not properly identifying their vendors. In other words, a weak vendor identification process is like leaving the back door wide open for fraudsters.
The Fraud Frenzy: How a Weak Vendor Identification Process Opens the Door
Fraudsters can sniff out vulnerable prey. And nothing attracts these predators more than a weak vendor identification process. Here’s why:
1. Easy target for impersonation
Without a robust identification process, it’s easy for fraudsters to pose as legitimate vendors. They can send fake invoices, manipulate banking details, and siphon off money before anyone notices. On the other hand, a strong identification process keeps the bad guys out and ensures only the right people get in. Chris Arehart of Chubb has some helpful insights on this:
2. Increased risk of compliance violations
Regulatory bodies don’t mess around when it comes to compliance. Basically, if you can’t prove that you’ve verified your vendors, you’re not just at risk of fraud—you’re also at risk of hefty fines and legal trouble. Proper vendor identification helps you stay compliant and avoid these costly pitfalls.
3. Operational inefficiencies
Ever tried to track down vendor information when you need it most, only to find it’s missing or incorrect? It’s frustrating and time-consuming. Alternatively, a solid vendor identification process ensures you have accurate, up-to-date information at your fingertips, improving operational efficiency and saving you from countless headaches.
The Hallmarks of a Weak Vendor Identification Process
Now that we’ve established why vendor identification is crucial, let’s look at what a weak process looks like. If any of these sound familiar, it’s time for a revamp.
1. Manual data entry
Still relying on manual data entry? You might as well be inviting errors and fraud. Humans make mistakes—typos, missed fields, incorrect entries. Plus, it’s painfully slow. Automation is your friend here. Automated platforms put the onus on vendors to input information into a secure portal so it can be verified automatically. Hear Debra Richardson of Debra Richardson LLC talk about why automation is critical for forging an elite vendor team:
2. Lack of verification
Collecting data is one thing; verifying it is another. In other words, if you’re not cross-checking vendor information with reliable sources, you’re flying blind. And don’t get us started on using risky email to verify vendors; it’s a real Pandora’s Box. Standardized, secure verification is the key to ensuring the data you have is accurate and trustworthy.
3. Fragmented systems
Using multiple systems that don’t talk to each other is a recipe for disaster. In sum, information gets lost, updates are missed, and you end up with a fragmented view of your vendors. A centralized system is essential for a coherent and efficient process.
Building a Strong Vendor Identification Process
So, how do you go from a weak, fraud-prone process to a strong, secure one? Let’s break it down.
1. Automate, automate, automate
Automation is foundational to a strong vendor identification process. Automated systems can quickly and accurately collect and verify vendor information, reducing the risk of human error and speeding up the onboarding process. Additionally, they are airtight, auditable, and can handle large volumes of data effortlessly.
Benefits of automation
- Efficiency: Speeds up the onboarding process.
- Accuracy: Reduces human error.
- Scalability: Can handle large volumes of data.
2. Comprehensive verification
Verification isn’t just a nice-to-have; it’s a must-have. Implement systems that cross-check vendor information against reliable databases. This includes verifying legal names, tax identification numbers, banking details, and compliance certifications. To be clear, the goal is to ensure that every vendor you onboard is who they say they are – and if their status changes, you know about it right away.
Steps for effective verification
- Cross-Check Data: Use reliable databases to confirm and verify the information provided by vendors.
- Regular Updates: Ensure that vendor information is regularly updated and re-verified.
- Compliance Checks: Verify that vendors are – and remain – compliant with relevant regulations.
3. Centralized systems
A centralized system is essential for maintaining a coherent and efficient vendor identification process. In other words, you should have all vendor information in one place, accessible to all relevant departments. It ensures consistency, reduces the risk of errors, and makes it easier to manage and update information.
Advantages of centralization
- Consistency: Ensures all departments have access to the same information.
- Efficiency: Simplifies the process of managing and updating vendor information.
- Transparency: Provides a clear and complete view of all vendor relationships.
4. Regular audits and reviews
Even the best systems need regular checks. Subsequently, you should conduct regular audits and reviews of your vendor identification process to ensure it remains effective and up-to-date. This includes reviewing your verification methods, updating vendor information, and assessing the performance of your automated systems.
Key audit areas
- Verification Methods: Ensure your verification methods are still effective and reliable.
- Information Updates: Regularly update and verify vendor information.
- System Performance: Assess the performance of your automated systems and make necessary adjustments.
Case Study: The Consequences of Weak Vendor Identification
Let’s take a detour into the real world with a case study that illustrates the consequences of weak vendor identification.
The Tale of Widget Corp
Widget Corp thought they had their vendor management down pat. They had a list of suppliers, and every time they needed something, they’d shoot an email or make a call. No big deal, right? Wrong.
One day, Widget Corp received an invoice from a trusted supplier. Everything looked legit—logo, email address, even the name of their contact person. They processed the payment, only to realize weeks later that they’d been scammed. The real supplier had never sent the invoice. Widget Corp had fallen victim to a classic case of vendor impersonation fraud, all because their vendor identification process was as flimsy as a paper straw in a milkshake.
The Aftermath
- Financial loss: The company lost a significant amount of money.
- Operational disruption: They had to halt operations to investigate and resolve the issue.
- Reputational damage: Trust with their real suppliers was shaken, and their reputation took a hit.
Don’t be Widget Corp. Lock down your vendor identification process and follow it. Avoid risky email and paper verification, and use a secure portal if possible.
The Payoff of a Strong Vendor Identification Process
Now that we’ve scared you sufficiently, let’s talk about the payoff. Implementing a robust vendor identification process isn’t just about avoiding fraud (though that’s a big part of it). It also brings numerous benefits that can positively impact your business.
1. Enhanced security
A strong vendor identification process significantly reduces the risk of fraud. In other words, by verifying every piece of information, you ensure that only legitimate vendors make it through your doors.
2. Improved compliance
Stay on the right side of the law with a process that ensures all vendors comply with relevant regulations. In summary, this helps you avoid fines, legal trouble, and the associated stress.
3. Operational efficiency
Automated systems and centralized information make your operations smoother and more efficient. No more chasing down vendor details or correcting errors. Better yet, automated systems help your organization achieve operational efficiency without sacrificing caution, which is a common misstep, as Jim Vogt of the Fraud Protection Institute points out below:
4. Better vendor relationships
When vendors see that you have a professional, efficient onboarding process, it builds trust and sets the stage for a strong business relationship. They’ll appreciate the clarity and consistency, and you’ll appreciate the lack of headaches.
Time to Strengthen Your Defenses
Knowing who you’re dealing with is non-negotiable. A weak vendor identification process isn’t just a minor flaw—it’s an open invitation to fraudsters and a shortcut to compliance disasters. By adopting automation, rigorous verification, centralized systems, and regular audits, you can transform your vendor onboarding process from a vulnerability into a fortress.
Think of your vendor identification process as the foundation of your business relationships. Strong foundations support growth, foster trust, and ensure stability. By investing in a robust vendor identification process, you not only protect your organization from fraud but also streamline operations, ensure compliance, and build lasting, reliable partnerships.
So, don’t just close the door on fraud—slam it shut and bolt it. Strengthen your vendor onboarding defenses and enjoy the peace of mind that comes with knowing your vendors are who they say they are. Ready to take the plunge? Let’s fortify your processes and set your business on a path to secure and sustainable success.
Get Ready For Vendor Management Appreciation 2024
Will you be partying with us for Vendor Management Appreciation Day (VMAD) 2024? We highly encourage you to join us!
Why? Because there’s no expiration date on honoring one of the most important, under-recognized roles across industries: vendor management.
Join us in observing Vendor Management Appreciation Day (VMAD)! We’re gearing up for the 2024 celebration, and we want you to be a part of it!
VMAD is a new holiday geared toward unifying vendor management professionals and celebrating innovation in the field.
Moreover, we’ve released gifts each month to help you supercharge your vendor management efforts. Additionally, we’re planning some awesome events so everyone can connect and celebrate the important, strategic role of vendor management.
In the meantime, learn more here, and grab some free vendor management goodies.
Want Help Aligning Teams On Your Vendor Identification Process?
Explore our blogs below. They’re filled with action items you can implement right away.
Vendor Verification: How NOT to Do it and What to Do Instead
The New Face of Vendor Fraud Cases
5 Things to Know About Vendor Onboarding Software
Three Things Going Wrong With Your Vendor Onboarding Process
Interested in Regular Tips On Your Vendor Identification Process?
Want Personalized Guidance On Your Vendor Identification Process?
